The staff were very friendly and helpful. Always willing to go out of their way to help with anything. The breakfasts are also good. Rooms are really nice and spacious. Beds were very comfortable.
Tania
Januar 2025
The staff welcomed us with a smile and the check in was fast and smooth. They allowed early check-in at a fee of Euro 20. Our kid was gifted a small teddy at the time of check in which brought a big smile on her face. The room and washroom are both of good size. Kettle and other amenities were provided. The bus stop is outside the hotel and the metro station is at a distance of 650 MTRS. Fast Wifi and a Big Television
Vaibhav
Januar 2025
We stay here each time we return to Madrid after having lived there for over 4 years because the location is perfect for us. Easy to get to and from the airport by metro. They have a bus station right outside plus 2 metro station in walking distance. The hotel itself is clean , staff are friendly and helpful. If you need to print your boarding forms or just need plasters for sore feet they are happy to help. It's close enough to the Centre to get in and out and enjoy the night life but sleep in a quiet area at night . There is an Alcampo up the road for everything and anything you may need . It's easy for friends to access from the highway has a safe ares for drop off and pick ups. All in all a great hotel.
Mandysullivan
Juli 2024
Room was okay and proximity to the airport.
Dianne
August 2024
Very nice and attentive staff , excellent service, large rooms with very comfortable beds. The breakfast was very good and the staff helped us with every need - calling a taxi, recommending a restaurant, and even calling a doctor when we had a medical emergency. The facilities are also very good, as well as the parking possibilities. There are some very good restaurants close by (10-15 min walk) and Chamartin is a lively neighborhood with lots of bars and tapas places. From the airport it's only 10 min by taxi.
Laura
Januar 2024
Although out of the city - the number 150 bus is literally outside . This takes a pleasant 40 minutes into the city going past some sights of interest along the way . Take it right to the last stop Place Sevilla and you are right in the tourist area for the Palace, Cathedral etc . On the way back you got to the stop you got off last and the stop at the hotel is on the opposite side . The room we had was on 2nd floor , big and airy . The bathroom was fine although the bath is narrow and a bit slippery for showering . The car park was great and secure . We had dinner and breakfast - which was good .
Adrian
Mai 2024
Location was good, walkable to the local metro although not to the main station Chamartin. Neighborhood was quiet and seemed very safe, not a lot of places to eat but it was ok given the proximity to the metro. Chamartin was only a 5-10 minute Uber ride away so if you have a lot of luggage it’s worth doing that.
Leah
Dezember 2024
We chose the hotel because it was a 20 minute walk (with suitcases) to Charmartin train station. On arrival we were delighted to discover that it also has a bus stop immediately outside which takes you right into the centre of Madrid - the journey is about 25 minutes and very easy. The room was airy and very comfortable, clean and modern. The hotel has a restaurant if needed. The staff were really welcoming and helpful regarding travel and transport advice and visiting Madrid.
Anna
August 2024
Decent sized room with all-important air-conditioning (Madrid is HOT!) The restaurant served good meals. The staff are friendly and we’re always on hand to help. Housekeeping was okay. The beds were made up every day and they were always approachable if we needed loo roll or water. It was pricey, but considering we bought last minute tickets to Taylor Swift, we knew hotel prices would be through the roof for the days we were there.
Czarina
Juni 2024
It was my second stay at this hotel, just few days later. As at the first time, everything was great: from the check-in procedure and the friendly staff, the spacious, comfortable and very clean room, up to the location not to far from the railway station. This time the room in the first floor seemed to be somehow older, at least from the furniture, but still perfect for me. What I appreciate is the kettle and the free coffee inside the room. Wi-Fi works perfect and at the huge TV you can watch also most films in original language (pressing the right buttons on the remote control). About the breakfast I can't tell anything since I didn't had time to take it.
Nicepm
Dezember 2023